The ladies had been trying to make use of blankets and wipes to settle in when one of many pilots confirmed up, Benson wrote.
She stated the pilot instructed the ladies, who had been on their option to Vienna, that they might go away and e book new flights at their very own expense “or they might be escorted off the aircraft by safety and positioned on a no-fly listing!”
Benson stated the pilot accused the ladies of being impolite to the flight attendant, which she disputed – “they had been upset and agency, however not impolite!”
Safety then escorted the ladies off the aircraft.
Requested if it might dispute any of Benson’s accounts, Air Canada didn’t reply.
In its assertion, Air Canada stated it was nonetheless reviewing the matter on Tuesday and has contacted the passengers “as our working procedures weren’t adopted appropriately on this occasion”.
“This contains apologising to those prospects, as they clearly didn’t obtain the usual of care to which they had been entitled, and addressing their issues.”